Shipping Policy

How long will it take to receive the goods? How will I notify you after the payment is completed?

A: After the order is placed, it will take 3-4 working days to prepare the goods and send them to the logistics if you choose over-the-counter pick-up. The logistics will also take 3-4 days to deliver to your designated place, so it will take a total of 7-10 working days.

For remittance orders, after the stocking is completed, it will take 5-7 working days to be reconciled and shipped. If there is a shortage, we will notify you via SMS separately.

 

 

 

Will out-of-stock items be replenished?

A: Out-of-stock items will basically be restocked, which takes about 4 to 6 weeks. You can also send a private message to customer service. When the product is replenished, we will send a unified replenishment notification via email. ​

 

 

 

After receiving the item, if I find it is defective, can I return or exchange it?

A: If the product is defective or wrong, please contact customer service within 10 days of receiving the product to handle a return or exchange.

► Within 10 days, defective returns and non-defect returns can be processed. After 10 days, all items will be converted into shopping credits. ​

► Within 10 days, the store will pay for defective products and return postage. After 10 days, the store will bear the freight.

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